How health organizations improve care delivery
Real projects. Real outcomes. Built on accessibility, security, and user-centered design.
CASE STUDY 1 OF 3
Harborwell Community Clinics
FQHC Network (3 locations)
Challenge
Harborwell serves a diverse community where 45% of patients are Spanish-speaking and many have limited digital literacy. Their EHR patient portal was English-only, clunky, and patients had to call or visit in person to do basic tasks like reschedule appointments. Intake forms were 8 pages long and often incomplete.
Approach
We redesigned the entire patient experience: bilingual intake with smart skip logic (reduced from 8 pages to 4), a clear appointment portal showing real-time availability, and a prep guide sent via SMS and email. We tested everything with actual patients from the community, including those using screen readers.
What changed
Appointment no-shows dropped 38%. Incomplete intake submissions fell by 52%. Patient satisfaction with ease of use jumped from 28% to 76%. Staff spent 6 fewer hours per week manually cleaning up forms.
PROJECT SNAPSHOT
TIMELINE
5 months
SCOPE
Patient portal redesign, multilingual intake forms, accessibility audit and remediation
38%
No-show rate reduction
52%
Incomplete intakes reduction
+48 points
Patient satisfaction increase
6 hours
Staff time saved weekly
CASE STUDY 2 OF 3
Northline Pediatric Network
Regional specialist network (12 practices)
Challenge
Northline manages referrals across 12 pediatric specialty practices across a 5-state region. Families had no visibility into referral status. Referral coordination happened via fax and email. Average time from referral request to appointment confirmation was 3 weeks. Referrals frequently got lost.
Approach
We built a secure family portal showing referral status, appointment readiness, required documents, and provider info. Practices got a coordinator dashboard for workflow management. The system automated status updates and reminder emails to families. Everything was designed with accessibility standards from the start.
What changed
Time from referral to completion dropped from 3 weeks to 5 days. Referral completion rate went from 78% to 95%. Families reduced help-line calls by 44%. Providers could see real-time status and coordinate more effectively.
PROJECT SNAPSHOT
TIMELINE
6 months
SCOPE
Secure family portal, coordinator dashboard, referral workflow automation, interoperability with 12 EHR systems
3 weeks → 5 days
Referral-to-completion time
78% → 95%
Completion rate increase
44%
Help-line call reduction
Real-time
Referral visibility
CASE STUDY 3 OF 3
Alder County Health Collaborative
County public health agency + 8 partner organizations
Challenge
Alder County runs integrated care programs for high-risk populations but had no shared system. Partners used spreadsheets, email, and manual phone calls. Duplicate patient enrollments were common. Care coordinators spent 30% of their time on data entry and status updates. No one had visibility into care outcomes.
Approach
We designed and built a secure care-coordination platform integrating data from 8 partner systems. Coordinators got a unified dashboard showing patient status, care plans, appointments, and follow-ups. Automated workflows reduced manual handoffs. The system was built with privacy controls so each partner only saw data they were authorized to see.
What changed
Time coordinators spent on data work dropped by 35%, letting them focus on patient contact. Patient engagement in care programs jumped 28%. Program completion rates increased from 52% to 71%. Duplicate enrollments nearly eliminated.
PROJECT SNAPSHOT
TIMELINE
7 months
SCOPE
Care coordination platform, multi-system data integration (HL7/FHIR), role-based security, automated referral workflows
35%
Data-work time reduction
28%
Patient engagement increase
52% → 71%
Program completion rate
Reduced 94%
Duplicate enrollments
Why health organizations choose us
Accessibility is non-negotiable
Every project starts with accessibility. We test with users who rely on assistive technology and ensure WCAG compliance from day one.
We understand healthcare
Our team includes clinicians, healthcare IT experts, and security specialists who understand real workflows and compliance needs.
We deliver outcomes
We don't just ship software—we partner with you to ensure platforms actually improve care delivery and patient experience.
Security and privacy by default
HIPAA compliance, secure data handling, and privacy-aware design aren't afterthoughts—they're baked into every system.
We listen and adapt
Projects change as teams learn. We work in sprints, communicate openly, and adjust scope based on what actually works.
We stick around
Launch is the beginning. We support platforms long-term, fix bugs, improve UX, and help you evolve as needs change.
Ready to start your project?
Let's talk about your care delivery challenges and how accessible technology can help your organization improve outcomes.
Plan your platform